Returns & Exchanges
At Outdoor Research, we stand by the quality of our gear and offer a 60-day return window for all unworn items in their original packaging. We want to ensure you have the right equipment for your next adventure with a seamless and transparent exchange process.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid UPS shipping label provided at the end of the return request process.
Pack Your Gear
Securely pack the items in their original box or a similar shipping container, ensuring all original tags are still attached.
Drop Off and Track
Drop your package at any authorized UPS location and keep your tracking number to monitor your refund status.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing