Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the status of my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also monitor your status by logging into your account on our website.
What is your return policy for outdoor apparel?
We offer a 60-day return policy for all unworn items with original tags attached. Please note that for safety reasons, certain technical climbing gear may be final sale.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.
How do I care for my technical waterproof gear?
To maintain the DWR coating, we recommend machine washing on a cold, gentle cycle with technical cleaner and tumble drying on low heat to reactivate the water repellency.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for interest-free installments.
Is there a warranty on Outdoor Research products?
Yes, we stand by our craftsmanship. Our Infinite Guarantee covers defects in materials and workmanship for the practical lifetime of the product.